Also we will use Fedex andEMS if you are in remote area.
Delivery time as below:
Region
Shipping Agent
Processing & Delivery
USA,Canada
DHL, UPS
4-5days
UK, IR, West European
DHL
3-4days
East European
DHL, UPS,EMS
3-5days
Middle East
DHL,EMS
3-5days
Australia,New Zealand
DHL, UPS
3-4days
Asia country
DHL
2-3days
Africa country
DHL, UPS
4-7days
South America
DHL, UPS, EMS
4-7days
Promise and Guarantee:
1. We guarantee our hair are 100% best quality, as: our brazilian hair are 100% collected from brazil, our indian hair are 100% collect from indian. Our virgin hair are 100% virgin, can be dyed, waved, curled, straightened, also can keep natural pattern when washing.
2. We are always offer reasonable price, guaranteed quality and best service to every customer, for new customer, we will give them best price and hope to do more long business with them; for old customers, we thank them and will give them top quality and surprising gifts always.
3. We have good after-sale service, if you have any question about our products, please tell us in time and we will try our best to help you to solve it. We will answer you within 24 hours after receiving your questions.
We are looking forward to do long business with every customer!
Payment Terms:
We accept payment by Alipay, credit card, bank transfer, western union and money gram, etc.
We prefer payment through Alipay.
Please do not forget to let us know your address which the item wished to be sent.
Get more information to check below link
http://help.aliexpress.com/payment method.html
Leave Feedback:
If you like the hair, kindly leave positive feedback when you get the hair. We thank you and give you better service next time. If you do not satisfy with the hair quality, please contact with our customer service before you leaving a negative feedback, we will reply you and resolve the problem as soon as possible.
Return Policy:
100% full fund return when the hair have any quality problem after you receive, but return us the hair and package with the original situation, we do not accept the hair return if washed or waved or cut, thanks. And buyer will pay the shipping of sending and returning, returning must be arranged within 3-5 business days after receiving our hair products. THANKS VERY MUCH.
Buyer Pay The Shipping Cost
Seller Pay The Shipping Cost
Photo Doc. Provided
Exchange Available
Communication
Dislike/unsuitable
Yes
Contact with us in 24hours
Change style or color
Yes
Contact with us in 24hours
Shipped wrong items or colors
Yes
Yes
Yes
Contact with us in 24hours
Quality Problem
Yes
Yes
Yes
Contact with us in 24hours
Artificial Reason
No
No
No
No
Unacceptable
1.Return/Refund is accepted within 7 days; please contact us for the return address
2. To avoid delivery lost, return should be arranged by register airmail, the shipping fees of return should be paid by the buyer.
3. Please make the item stay the original state, we only accept no-damaged items.
4. Please when you return the goods tell us first, and return by EMS, then we can solve it quickly!
5. When you return the goods, pls. write no more than USD30 on invoice for quick clearance.
Kindly note:
dear friend, we usually reduce the price on the invoice to avoid the tax, normally, USA is no problem, but for some countries, it is a little hard, such as Canada, if there is some tax charged by your goverment, the customer should be responsible for the tax( around $10-$20), thank you! Usually we write USD10-100 on your invoice against your order. Before sending out your order, we will contact you to confirm this thing.